Shipping Policy
Thank you for shopping with SOS Performance Gear. We work to process and ship orders as quickly and accurately as possible.
Order Processing
Orders are typically processed within 1–3 BUSINESS DAYS, excluding weekends and recognized holidays.
Processing times may be longer during product launches, promotional events, holidays, periods of unusually high order volume, severe weather, or other circumstances beyond our reasonable control.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
From time to time, SOS Performance Gear may offer free shipping promotions or other shipping incentives. Any applicable terms, minimum purchase requirements, exclusions, geographic restrictions, or promotional periods will be disclosed with the offer.
Estimated Delivery Times
Estimated delivery dates or transit times displayed at checkout are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by carrier delays, weather events, holidays, high shipping volume, service disruptions, incorrect or incomplete addresses, customs processing, or other circumstances outside the reasonable control of SOS Performance Gear.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you discover an error after placing an order, contact us as soon as possible at support@sosperformancegear.com
. We cannot guarantee that an address can be changed after an order has been submitted or entered fulfillment.
SOS Performance Gear is not responsible for delivery delays, failed deliveries, or packages delivered to an address incorrectly provided by the customer, except as otherwise required by applicable law.
Tracking Information
When tracking is available, customers will receive tracking information after the order ships.
Please allow time for the carrier’s tracking system to update after a shipping label is created.
Delayed Packages
Carrier delays can occur after an order leaves our facility.
If your tracking information has not been updated for an unusual period or your package appears significantly delayed, contact us at support@sosperformancegear.com We will make a reasonable effort to assist with available carrier information and next steps.
Lost Packages
If you believe your package has been lost in transit, contact us at support@sosperformancegear.com
with your order number. We may ask you to confirm your shipping address, review tracking information, check with household members or neighbors, or complete reasonable carrier-related steps before a claim or resolution can be evaluated.
Any replacement, refund, claim, or other resolution will depend on the circumstances of the shipment, available tracking information, carrier findings, applicable shipping protection, and applicable law.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Verify the shipping address on your order confirmation.
- Check around the delivery location and any secure package areas.
- Ask household members, neighbors, building staff, or others who may have accepted the package.
- Allow a reasonable period for occasional premature carrier delivery scans.
- Contact the shipping carrier when appropriate.
If the package remains missing, contact us at support@sosperformancegear.com
. We will review the available information and assist where reasonably possible. Returned-to-Sender Packages
Orders may be returned to the sender due to an incorrect or incomplete address, refusal of delivery, failure to claim a package, or other delivery issues.
If an order is returned to SOS Performance Gear, contact us to discuss available options. Additional shipping charges may apply before reshipment when permitted by law and appropriate under the circumstances.
Order Changes and Cancellations
We begin processing orders as quickly as possible. If you need to request a change or cancellation, contact us immediately at support@sosperformancegear.com
. We cannot guarantee that an order can be modified or canceled after it has been placed. Once an order has entered fulfillment or shipped, it may be subject to our Returns & Exchanges Policy.
International Shipping
SOS Performance Gear currently ships only within the United States.
Questions
For shipping questions, contact: